299det Privacy Policy

This Privacy Policy ("Policy") applies to all users of the 299det platform. By using our website, you are considered to have agreed to all the terms of this policy. Any changes will be published on this page and the revised date will be noted above.

299det is a trusted online gaming and betting platform operating for users in Bangladesh. We give the highest priority to the privacy of our users. The goal of this privacy policy is to inform you how your personal information is collected, why it is collected, and how it is used and kept secure.

Creating an account or using the services on the 299det platform means you have read this privacy policy and have consented to its terms. If you do not agree with any part of this policy, please refrain from using our services.

We collect certain types of information to operate the 299det platform smoothly and to provide you with the best possible service. These are explained below under different categories.

2.1 Registration and Identity Information

When you create an account on 299det, we collect the following information:

• Full name (Bengali or English)
• Date of birth (for age verification — only users aged 21 and above may open an account)
• Email address
• Mobile number
• Password (stored in encrypted form; never stored as plain text)
• National ID or passport number (when identity verification is required)

2.2 Financial Information

To process transactions, we may require the following financial information:

• bKash, Nagad, Rocket, or bank account details (for transaction verification purposes only)
• Deposit and withdrawal history
• Transaction date and amount

Please note that the full password or PIN of any payment method is never stored on our servers.

2.3 Technical Information

Some information is collected automatically while you use our website:

• IP address and device type
• Browser type and version
• Operating system
• Time and duration of website access (Bangladesh Standard Time, UTC+6)
• Pages and features used
• Cookie and session data

2.4 Gameplay Information

To improve your gaming experience and ensure fair play, we store gameplay-related information such as betting history, win/loss records, and session duration.

299det uses your information only for the following legitimate purposes. Your information is not used for any other purpose without your consent.

299det does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted partners to handle essential services such as payment processing (bKash, Nagad, Rocket, bank transfer), IT infrastructure, and customer support. These partners are given access only to the information necessary for their specific tasks and are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

If we are legally required to disclose information to comply with a court order, a lawful request from a government authority, or applicable law, we may do so. In such circumstances, we will notify you in advance where possible.

4.3 Business Transfers

In the event of a business sale, merger, or acquisition, user information may be transferred. However, you will be notified in advance of any such change and the standards of this privacy policy will be maintained.

The 299det website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the website remember your preferences and keep your session secure.

5.1 Cookies We Use

• Essential cookies: Required for login sessions, security tokens, and basic functionality. These cannot be disabled.
• Functionality cookies: Save language preferences and personalized settings.
• Analytics cookies: Collect anonymous data to understand website usage.

5.2 Cookie Controls

You can disable most cookies by changing your browser settings. However, please note that disabling certain cookies may cause some website features to not work properly.

299det has adopted industry-standard security measures to keep your personal information safe. Our security framework consists of the following layers:

• SSL Encryption: All data transfers between the website and server are secured through SSL/TLS encryption.
• Password Hashing: Your password is stored using strong cryptographic hashing methods.
• Two-Factor Verification: Additional verification is activated on suspicious login attempts.
• Data Access Restriction: Each employee or system can only access the information required for their specific role.
• Regular Security Reviews: Our systems undergo regular security testing.
• Incident Response Plan: There are specific protocols in place to respond quickly in the event of a security breach.

Please note, however, that no data transmission over the internet is one hundred percent secure. While we make every effort to provide maximum protection, we cannot guarantee complete security.

We retain your information for as long as necessary and delete it securely once it is no longer needed. Retention periods for different types of information are as follows:

• Account information: For as long as the account is active, and for a defined period after closure to meet legal requirements.
• Financial transaction records: For a period determined by legal and regulatory requirements.
• Technical logs: Typically up to 90 days, which may be longer if required for security purposes.
• Customer support communications: For a reasonable period after the issue is resolved.

As a user of 299det, you have certain important rights regarding your own information:

To exercise these rights, contact our support team at [email protected] or through 24/7 live chat.

299det is a 21+ platform. We do not knowingly collect or process information from anyone under the age of 21. If we become aware that someone under the age of 21 is using our services, their account will be closed immediately and any collected information will be deleted.

If you believe that a minor is using our platform, please contact us immediately.

The 299det platform may include game content from providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others. These third-party providers operate under their own privacy policies. We are not responsible for the privacy practices of these external parties.

Payment service providers such as bKash, Nagad, and Rocket follow their own data protection policies. These platforms may process information according to their own policies during transactions.

299det reserves the right to update this privacy policy at any time. For significant changes, we will post a notice on the website and the revised date will be updated at the top of this page.

Continuing to use our services after changes have been made means you agree to the updated policy. It is therefore recommended that you visit this page regularly.

If you have any questions, concerns, or requests about this privacy policy, please contact our dedicated privacy team. We generally respond to your requests on business days.

For more information, visit our About Us page or FAQ page. To learn about responsible gaming, visit our Responsible Gaming page.